We offer a 30-day return policy. You may request a return within 30 days of receiving your order.
To be eligible for a return:
Returns that do not meet these requirements may not be eligible for a refund.
To request a return, please contact us at info@shopberiva.com within 30 days of delivery.
Please include:
Once your return request has been approved, we will provide detailed return instructions, including the appropriate return address.
Returns sent without prior authorization cannot be processed.
We recommend using a tracked shipping service, as customers remain responsible for returned items until they are successfully received.
Customers are responsible for return shipping costs unless:
No restocking fees apply.
Once your returned item has been received and inspected, we will notify you of the approval status of your refund.
If approved, refunds will be issued to the original payment method within up to 14 business days after the returned item has been received and approved.
Please note that your bank, credit card provider, or payment processor may require additional time before the refund appears in your account.
Original shipping charges, if any, are non-refundable unless the return is due to our error, a defective product, or an incorrect item received.
You will receive a confirmation email once your refund has been processed.
Approved refunds are issued to the original payment method used during checkout.
Refunds are typically processed within up to 14 business days after the returned item has been received, inspected, and approved.
Processing times may vary depending on your financial institution or payment provider.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@shopberiva.com.
Please include:
Once verified, we will provide a replacement or full refund at no additional cost to you.
Approved replacements are typically processed within 1–3 business days.
Orders may be canceled within 12 hours of placement.
After this period, orders may already be processed or prepared for shipment and may no longer be eligible for cancellation.
To request a cancellation, please contact info@shopberiva.com as soon as possible.
If you would like to exchange an item, please contact our customer support team at info@shopberiva.com for assistance and return instructions.
The following items are not eligible for return:
Company Name: Beriva
Email: info@shopberiva.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)
Response Time:
Within 24 business hours