We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@shopberiva.com with your order number and reason for return. Returns must be approved before being sent back.
If your return is approved, we will provide instructions on how and where to send your package. Please note that customers are responsible for return shipping costs, and original shipping fees are non-refundable.
Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
Items that have been used or damaged after delivery
Custom or personalized products
Perishable goods
Sale items or gift cards
If you are unsure whether your item is eligible for return, please contact us.
Exchanges
The fastest way to receive a replacement is to return the original item (if eligible) and place a new order.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
Refunds will only be issued for the product cost. Shipping fees, taxes, and any additional charges are non-refundable.
We reserve the right to deny returns that do not meet our policy requirements or show signs of use, damage, or misuse.
If you have any questions, please contact us at info@shopberiva.com